Refund Policy

Author Name: Heidi Holvoet, PhD

Refunds on programs and resources

While the utmost care has been taken to create complete, concise and practical programs and resources to help as many parents and carers as possible, the author Heidi Holvoet, PhD recognizes the fact that the same approach is not for everyone and therefore offers a 100% refund on certain resources and programs, to anyone not satisfied with the information received. When a product comes with a full risk-free money back guarantee, that is noted explicitly on the product/info page for it.

Due to their specific digital nature, some resources or programs are not refundable.

At purchase, it is stated very clearly, whether or not the risk-free guarantee applies to the particular product you're purchasing.

If the product you ordered comes with the refund guarantee (i.e. has the guarantee mentioned explicitly on its product page), send your request by email to [email protected].

Refunds on 1:1 calls

There is a 24 hour "Sorry I changed my mind" policy on each of the 1:1 options if you request the refund before you receive the first exchange by me. If you decide to cancel within 24 hours of paying for your 1:1 session, and no exchanges from me to you have taken place, you'll receive an immediate 100% refund.

Once the first 24 hour period passed or with her first exchange to you, Heidi Holvoet, PhD will have started preliminary work, research and preparation for you. Refunds from this moment forward are not guaranteed and subject to negotiation. We always strive to achieve a very reasonable agreement for both parties, that is respectful of both parties' circumstances.